OUR NO WORRIES™ GUARANTEE
Our exclusive No Worries™ Guarantee means just that: you can work with OBC for the purchase and installation of your new or used equipment, and as set forth below, we will make it right or take it back. No worries. Period.
At OBC, we understand that purchasing new and used equipment can involve some concerns—you want to be sure you are getting the right machine for your needs.
We also understand that working with a new equipment partner can also come with some anxiety—you want to be sure they will be there for you after the sale is complete.
We have helped hundreds of customers find the equipment they need, and our goal is making sure you are satisfied with your purchase, and after your purchase, so we can earn your repeat business. We are so sure that you will enjoy working with our team, and that you will get the right machine for your needs, that we are making it easier than ever to choose OBC.
TERMS OF GUARANTEE
- Guarantee applies to new or reconditioned equipment purchased from OBC
- Equipment purchased must be recommended by, or in agreement with the recommendations of OBC
- Customer must notify OBC within 90 days of purchase of any dissatisfaction
- If the nature of customer dissatisfaction is a warranty-related issue, customer must allow OBC to work with the relevant equipment manufacturer to resolve the issue through warranty channels
- If the recommended equipment is not satisfactory for the task for which it was purchased, customer may be entitled to a replacement; the removal of the original purchase and the installation of any new equipment would be covered by OBC, however, any difference in costs between the original purchase and a new replacement would be the responsibility of the customer
- If the recommended equipment is not satisfactory for the task for which it was purchased, customer may be entitled to a complete refund, including all shipping and installation costs
AFTER-SALE SERVICE AND SUPPORT
- Customers who have purchased equipment from OBC will be guaranteed priority in scheduling a technician on site for any requested service needs for their purchased equipment
- All OBC customers will also receive prompt attention on all parts needs